Effective Date: [March 9, 2026]
At OWStore, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’ll make the return and refund process as simple and transparent as possible.
1. Refund & Return Window
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You have 30 days from the date of delivery to request a return or exchange.
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After 30 days, we cannot offer a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return:
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The item must be unused, unworn, unwashed, and in the same condition you received it.
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It must include the original packaging and tags.
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A receipt or order number is required.
3. Non-Returnable Items
The following products are non-returnable:
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Personalized or custom-made items (such as special prints or embroidery).
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Final-sale or clearance items.
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Accessories that have been worn, used, or are missing original packaging.
4. Partial Refunds
Partial refunds may apply in the following cases:
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Items returned with visible signs of use.
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Items not in original condition, damaged, or missing parts not due to our error.
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Returns requested more than 30 days after delivery.
5. Refund Process
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Once we receive and inspect your returned item, you will receive an email notification.
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If approved, your refund will be processed to your original payment method.
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Refunds may take a few business days depending on your bank or card provider.
6. Sale Items
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Only regular-priced items are eligible for refunds.
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Sale or clearance items are non-refundable.
7. Exchanges
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We only replace items if they are defective or damaged.
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To request an exchange, email us at {support email} before sending your item back.
8. Gifts
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If the item was marked as a gift and shipped directly to you, you will receive a store credit for the value of your return.
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If the gift was purchased and shipped to the giver first, we will send the refund to the original purchaser.
9. Shipping Returns
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To return your product, please ship it to: {OWStore return address}.
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You are responsible for paying return shipping costs (unless the product is defective or incorrect).
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Shipping fees are non-refundable.
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For high-value items, we recommend using a trackable shipping service or purchasing insurance.
10. Need Help?
For questions or assistance with refunds and returns, contact us:
{[email protected]}